Doubts About Your Bill? T-Mobile offers solution within 24 hours or your money back guaranteed!

• The new service is intended for customers who pay for the services provided by direct debit

Prague, 10 July 2003 - T-Mobile is introducing a new service for customers who have doubts about the amount billed in the respective month. If the matter is not resolved within 24 hours, money will be credited back to the customer's bank account immediately and remain there until the whole matter is resolved. This service enabling a fast and preferential handling of customers' requests applies to all subscribers who pay their invoices by direct debit.

It works as follows: If a customer does not agree with the amount billed in the Statement of Services, all he/she has to do is to contact the T-Mobile Infoline. If the matter is not resolved immediately or if a representative from the Customer Care Department does not notify the customer within 24 hours (working days), T-Mobile will immediately recredit the customer's bank account with the amount in question.

"The new service offered only by our company in the Czech market is introduced in the case of the direct debit method of payment because this method of payment is flexible and allow us to perform the transfers easily. Customers who use the direct debit (almost one third of the tariff customers) can save a lot of time and if there are any doubts, they have a guarantee that the matter will be resolved promptly," says Jiří Hájek, the spokesman for T-Mobile.

The money back guarantee is intended for the current users of direct debit as well as for the customers who decide to activate direct debit. Upon the activation of direct debit, customers obtain a special benefit – 50 Bonus points and the possibility of obtaining the itemized list of calls for a special price of CZK 1.

T-Mobile
T-Mobile Czech Republic a.s. is the first and the only national operator in the Czech Republic who is a member of a global telecommunications group. T-Mobile has been awarded first prize in the category Most Trusted Mobile Operator in the European Trusted Brands 2002 survey organized by Reader's Digest.  For more information on T-Mobile and its services, visit www.t-mobile.cz.

T-Mobile International, one of Deutsche Telekom AG's four strategic divisions, is one of the world's leading international mobile communications providers. Deutsche Telekom's subsidiaries and affiliated companies today serve more than 86 million mobile customers worldwide. T-Mobile is the first transatlantic mobile communications provider utilizing the digital GSM wireless technology standard. In October 2002, T-Mobile was awarded Best Mobile Operator in the category Europe, Middle East and Africa by the jury of the World Communication Awards 2002. For more information, visit www.t-mobile.net.

Contact:
Jiří Hájek                                     Martina Kemrová
Corporate Communication             Manager Head of External Communication
T-Mobile Czech Republic a.s.        T-Mobile Czech Republic a.s.
E-mail: ji.hajek@t-mobile.cz          E-mail: martina.kemrova@t-mobile.cz

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T-Mobile Czech Republic, a member of the international telecommunications group Deutsche Telekom, has almost 6.2 million customers, the number-one operator in the Czech market. T-Mobile is an integrated operator: in addition to telecommunications services, it offers comprehensive ICT solutions not only for companies, but also for other organizations and individuals. It provides outstanding services in the high-speed network, which was proved repeatedly by benchmark testing performed by umlaut (former P3) with Best-in-Test seal.

T-Mobile Czech Republic places emphasis on taking a responsible approach to the environment and society. It adheres to fair business practices, helps beneficial applications and services to see the light of day, supports non-profit organizations, small businesses and individuals, and lends a helping hand whenever crisis situations arise. The company’s employees serve as volunteers in many places across the entire Czech Republic.

More information about the company is available at www.t-mobile.cz, www.t-press.cz (the portal for journalists) and www.t-mobile.cz/pomahame (information on the company’s CSR activities).

Contact details of the press unit: press@t-press.cz.