T-Mobile introduces “Pro Jistotu” service – offering convenient installment payments, replacement phones during repairs, extended warranty, faster claims for just CZK 29. Offers also insurance.

T-Mobile continues to focus on building a comprehensive ecosystem for mobile phones: offering a wide range of hundreds of products, excellent availability in stores and online, and competitive pricing and subsidies. The operator now offers a convenient installment plan with no upfront payment, making phones even more accessible — plus a free protective film until March. Additionally, it introduces a new service called Pro Jistotu (Just in Case), giving customers greater assurance when dealing with unexpected issues related to their mobile phones. The service is available in three packages – S, M, and L – all of which include a 12-month extended warranty for new phones, fast claims processing within 15 days, and the provision of a replacement phone during the repair process. The S package starts at just CZK 29 per month. Higher-tier packages include additional benefits such as insurance for damage or theft.

 

“Customer care is our top priority. We ensure not only a better experience during claims handling but also offer attractive financing options with 0% interest over 23 payments, built-in security features in all plans. Additional benefits include insurance, extended warranties, expert advice, all running on our advanced 5G network. Sustainability is also key for us – we support circularity and the efficient use of resources,” says Javed Arslan, Tribe Lead Household at T-Mobile Czech Republic, adding that customers who purchase a phone during February or March with a contract will also receive a free protective screen for any phone.

 

According to BNP Paribas Cardif insurance statistics, around 65% of Czechs have experienced their smartphone being damaged, drowned, or stolen, and this number has been rising in recent years. The average repair cost for a damaged device amounts to 67% of the phone’s purchase price, with screen replacements remaining among the most expensive repairs. Despite this, many owners avoid repairs due to high costs or the inability to be without their phone during the repair process, often lacking a spare device.

 

Key Benefits of the New Insurance:

• Worldwide coverage
• No depreciation or deductible
• Minimal exclusions
• Coverage limits based on the phone’s full price
• Claim filing now available via the My T-Mobile app

 

The Pro Jistotu M and Pro Jistotu L packages primarily cover damage caused by falls, water, or power surges. They also protect against damage caused by children or pets, as well as theft. Customers will receive a repaired or replacement phone within 15 days. These plans are available in three options, with coverage limits up to CZK 50,000, and come with no deductibles or depreciation applied to the phone's value. The maximum insurance period is 24 months.  At the same time the warranty is extended by 1 year to a total of 36 months.

 

Available Packages:

• Pro Jistotu S (CZK 29/month):

  • 12-month extended warranty

  • Claims processed within 15 days

  • Replacement phone provided during repairs

• Pro Jistotu M (CZK 99/month):
  • All benefits of Pro Jistotu S
  • Standard insurance for damage or theft, up to CZK 10,000
• Pro Jistotu L (CZK 249/month):
  • All benefits of Pro Jistotu S
  • Premium insurance for damage or theft, up to CZK 50,000

 

For more details, visit Pro Jistotu – For Your Peace of Mind.

T-Mobile Czech Republic, a member of the international telecommunications group Deutsche Telekom, has almost 6.2 million customers, the number-one operator in the Czech market. T-Mobile is an integrated operator: in addition to telecommunications services, it offers comprehensive ICT solutions not only for companies, but also for other organizations and individuals. It provides outstanding services in the high-speed network, which was proved repeatedly by benchmark testing performed by umlaut (former P3) with Best-in-Test seal.

T-Mobile Czech Republic places emphasis on taking a responsible approach to the environment and society. It adheres to fair business practices, helps beneficial applications and services to see the light of day, supports non-profit organizations, small businesses and individuals, and lends a helping hand whenever crisis situations arise. The company’s employees serve as volunteers in many places across the entire Czech Republic.

More information about the company is available at www.t-mobile.cz, www.t-press.cz (the portal for journalists) and www.t-mobile.cz/pomahame (information on the company’s CSR activities).

Contact details of the press unit: press@t-press.cz.