Another planned shutdown scheduled for 16-19 October

Another wave of migration to the new client relationship management (CRM) system, which is connected with a planned shutdown of certain services, is scheduled for 16-19 October 2015. The operator apologises for any inconvenience.  

During the period concerned, T-Mobile’s current services, including calls, text messages and the possibility of activating selected data bundles (including roaming data bundles), will continue to work uninterrupted. However, during the shutdown the operator will unfortunately be unable to receive and implement customer requests, such as activation of new services, changes to their settings, deactivation of services, SIM card replacements, and activation or deactivation of bundles offering unlimited calls within the Volánky (“Calling Spree”) campaign intended for prepaid Twist card users, via the My T-Mobile self-service portal, automatic voice response system and SMS codes. 

The Customer Centre, T-Mobile shops and partner shops will also operate on a limited basis. Assistants will be able to provide only basic information and process basic requests, such as card blocking due to loss or theft. The shutdown will also affect customers using the services of the virtual operators in the T-Mobile network (GTS, Mobil.cz, RWE mobil and PRE mobil) and Kaktus customers. 

The operator requests that its customers change the current settings of their services or activate services that they wish to use in the shutdown period in advance. The migration to the new CRM system is a fundamental and necessary technological change that will help improve the quality of services provided to T-Mobile customers as well as introduction of new services. 

Detailed information is available on the website at www.t-mobile.cz/odstavka.

T-Mobile Czech Republic, a member of the international telecommunications group Deutsche Telekom, has almost 6.2 million customers, the number-one operator in the Czech market. T-Mobile is an integrated operator: in addition to telecommunications services, it offers comprehensive ICT solutions not only for companies, but also for other organizations and individuals. It provides outstanding services in the high-speed network, which was proved repeatedly by benchmark testing performed by umlaut (former P3) with Best-in-Test seal.

T-Mobile Czech Republic places emphasis on taking a responsible approach to the environment and society. It adheres to fair business practices, helps beneficial applications and services to see the light of day, supports non-profit organizations, small businesses and individuals, and lends a helping hand whenever crisis situations arise. The company’s employees serve as volunteers in many places across the entire Czech Republic.

More information about the company is available at www.t-mobile.cz, www.t-press.cz (the portal for journalists) and www.t-mobile.cz/pomahame (information on the company’s CSR activities).

Contact details of the press unit: press@t-press.cz.