A Second Paegas Customer Services Centre Outside Prague Will Be in Hradec Králové

• RadioMobilâ??s investment reaching almost one billion crowns goes to Hradec Králové
• RadioMobil will employ about 600 people in Hradec Králové within two years

After the customer services centre in Pragueâ??s Koospol building and in Louny, RadioMobil will open a third operatorsâ?? centre in Hradec Králové by the beginning of 2002. Apart from info line departments there will be a software development centre and technical operation department. The contract was officially signed 19th January 2001 by representatives of RadioMobil and city representatives. â?śCustomer care is one of the most important parts of our business and we invest a great deal of means and energy in it. This is evidenced by our investment in a brand new building in Hradec Králové, which will become one of the largest RadioMobil centres in the Czech Republic in two years,â?ť said the Customer Services Director of RadioMobil Piermaria Longo.

Within two years after commencing operation in Hradec RadioMobil will create over 600 jobs and many more will be created indirectly. About 500 employees will work in the customer care centre providing information, advice and services to both existing and potential customers of the Paegas GSM network. Another approximately 100 specialists will find work in the information services development centre in Hradec Králové. â?śWe also entered partnership with the University of Hradec, which will prepare specialised teaching programs and courses in co-operation with us so that its graduates are as well prepared as possible for demanding work in the world of telecommunications. It is a great opportunity especially for young people and fresh graduates without experience,â?ť remarked the spokeswoman of RadioMobil Tereza Kakosová.

The total investment intended for building and technological equipment of the centre approaches one billion crowns and belongs to the most significant investments in the Eastern Bohemian region as well as in the whole CR. At the same time, requirements of operatorsâ?? centre equipment are more demanding than those of regular offices. Everything must ultimately facilitate operatorsâ?? work so that they can concentrate on helping the customer. Every info line worker deals on average with 150 calls per shift. This demands a lot from himself/herself, but also from the technological equipment and ergonomic arrangement of his/her workplace. In addition to that, operator services are available to customers 24 hours a day, and the three-shift working system has to be considered too.

The building will be constructed in a location known as the Aldis Zone. The brand new four-storey building according to the design of Robert Wild will grow on a platform exceeding 3,000 sq. metres. Before producing the project, a whole team of specialists got acquainted with job characteristics of future employees in existing customer services centres, and was therefore able to modify the design to correspond to the job as much as possible. And so he used, among others, special building mantles and perfectly insulating facade elements for the project so that operators are not disturbed by outside noise. â?śWe gave the architect a clear task and he fulfilled it perfectly. He succeeded in combining the functional and esthetical aspect and I think the building will become one of the most interesting buildings of its kind in the CR,â?ť said Tereza Kakosová.

The joint-stock company RadioMobil is the operator of a GSM 900/1800 MHz network called Paegas. Since 1996, when RadioMobil entered the Czech market and brought in competition, it obtained almost two million customers. RadioMobil sells prepaid services under the brand Paegas Twist, which is the most successful prepaid service in the Czech market, providing its users with a whole range of services such as data and fax connection, GSM Banking based on the SIM Toolkit standard, Paegas Assistant services, access to WAP services and furthermore it offers a free e-mail ClickBox Easy. Paegas Click is another brand of RadioMobil, focused on customers with Internet or WAP access. At www.click.cz they can easily configure services as well as for instance use a comprehensive e-mail box based on the unified messaging technology.

RadioMobil belongs to the Deutsche Telekom Group â?" one of the worldâ??s biggest telecommunication operators. Through its subsidiary company T-Mobil (Deutsche Telekomâ??s mobile operator) it owns 87.3 % in the consortium CMobil. Other shareholders of CMobil are: STET Mobile Holdings N.V. (12 %) and PVT a.s. (0.7 %). The international consortium CMobil is, together with ÄŚeské radiokomunikace, a shareholder of RadioMobil. In 2001 CMobil is going to enforce an option that will increase its stake in RadioMobil from the existing 49 % to 60.8 %.

Today, the Paegas GSM network covers over 99% of the Czech population and 99.8% of first class roads. RadioMobil customers may use their mobile phones in networks of 199 operators from 87 countries of the whole world (120 various locations altogether). By the end of 2000, more than 1,850,000 customers were using Paegas services.

T-Mobile Czech Republic, a member of the international telecommunications group Deutsche Telekom, has almost 6.2 million customers, the number-one operator in the Czech market. T-Mobile is an integrated operator: in addition to telecommunications services, it offers comprehensive ICT solutions not only for companies, but also for other organizations and individuals. It provides outstanding services in the high-speed network, which was proved repeatedly by benchmark testing performed by umlaut (former P3) with Best-in-Test seal.

T-Mobile Czech Republic places emphasis on taking a responsible approach to the environment and society. It adheres to fair business practices, helps beneficial applications and services to see the light of day, supports non-profit organizations, small businesses and individuals, and lends a helping hand whenever crisis situations arise. The company’s employees serve as volunteers in many places across the entire Czech Republic.

More information about the company is available at www.t-mobile.cz, www.t-press.cz (the portal for journalists) and www.t-mobile.cz/pomahame (information on the company’s CSR activities).

Contact details of the press unit: press@t-press.cz.