Problems with activations, changes and troubleshooting in relation to the Pevný internet service

Technical complications have occurred since the end of August, resulting in diminished availability of the Pevný internet (“Fixed-Line Internet”) service for activations and changes to settings, as well as in the area of troubleshooting. The problems originated on the part of the supplier of fixed-line access for T-Mobile – CETIN – whose statement is provided below:

In the period between 26 and 29 August 2016, Česká telekomunikační infrastruktura a.s. (CETIN) performed an extensive upgrade of its business and operational systems. As planned and announced in advance, the following week the upgraded applications were unavailable to business partners. Beginning on 5 September, operation of the systems resumed and is being stabilised. The performance parameters of the applications are being actively monitored and fine-tuned and minor failings are being fixed. The stabilisation phase is expected to be completed by the end of September. The current operation should no longer have any adverse impact on end customers of our business partners. CETIN would like to thank all of its business partners for their patience and to apologise to end customers of its business partners if they were affected by the situation due to a delay in the activation or change of the service.

 

T-Mobile Czech Republic, a member of the international telecommunications group Deutsche Telekom, has almost 6.2 million customers, the number-one operator in the Czech market. T-Mobile is an integrated operator: in addition to telecommunications services, it offers comprehensive ICT solutions not only for companies, but also for other organizations and individuals. It provides outstanding services in the high-speed network, which was proved repeatedly by benchmark testing performed by umlaut (former P3) with Best-in-Test seal.

T-Mobile Czech Republic places emphasis on taking a responsible approach to the environment and society. It adheres to fair business practices, helps beneficial applications and services to see the light of day, supports non-profit organizations, small businesses and individuals, and lends a helping hand whenever crisis situations arise. The company’s employees serve as volunteers in many places across the entire Czech Republic.

More information about the company is available at www.t-mobile.cz, www.t-press.cz (the portal for journalists) and www.t-mobile.cz/pomahame (information on the company’s CSR activities).

Contact details of the press unit: press@t-press.cz.